Refund policy

Refunds and Returns

At Lux & Lye LLC we want you to be 100% happy with your purchase. If there is a problem that you believe is our responsibility, you must report it to us immediately upon your receiving/inspecting your shipment*. We offer refunds and returns in special cases only.

  • Returns accepted for 30 days
  • Free return shipping
  • No restocking fee
  • No final sale items

We will not accept returns or refunds on items purchased because the scent or design is not what you anticipated. Our essential oil blends are unique to our products. Due to the natural element of essential oils, they will dissipate over time. We do not heavily scent our products and therefore, anticipate the scent to be mild to light in our bar soaps. The ingredients on every product on our website has each essential oil listed out in quantity order in order to get an understanding of the scent profile before you order. If you have a question about ingredients or essential oil blends please reach out to us. We can also send soap samples upon request to help with your decision, but you will be asked to pay for the shipping costs and a small fee for the samples. 

Due to the handmade nature of our products, the designs can change from batch-to-batch and will not always reflect what is seen in the photos on the website or in marketing. We try to be consistent with designs but variation is natural with handcrafted products. Our base recipes and ingredients should be consistent from batch to batch though the designs may differ. If you want to see what the newest batch design is before purchasing, please reach out to us. We will not provide a refund or return on products due to not liking the design of the current batch. 

We are not responsible for items melting (lip balms or body butters) in the heat of summer months, therefore we do not ship lip balms and body butters during the summer months. Lip balms and body butters are for sale in-person only during the summer months. 

If there is a problem with your order outside of variation in scent or soap design, we would require that all or a portion of the defective product be sent to us for evaluation of the problem and determination if the product requires being replaced at Lux & Lye LLC’s expense. 

All products are inspected carefully by Lux & Lye LLC upon completion of orders and prior to shipping. Lux & Lye LLC is not responsible for damage sustained to product shipments by USPS, UPS, FedEx, or other chosen courier. 

Shipping of returned product will be paid for by Lux & Lye LLC. Our goal is to ALWAYS provide only the absolute finest quality handcrafted bath and beauty products to you at all times. Dissatisfaction with a chosen scent (soap or other product) does not constitute reason for product return based on grounds of being “defective”.

Processing Timeline

Once a refund is approved we will process the full refund on your card within 3 business days. Depending on the card company, the refund can take about 14 business days to post to your account. 

If you would like to return an item for store credit, we will process the request after the item(s) is returned and issue store credit within 3 business days. 

*Must have proof of product damage.