Shipping policy

Shipping Information

We promptly package your handcrafted products within three (3) business days upon receipt of your order, though we try to get it out within one business day. We generally ship our orders in boxes via UPS as we found them to be most consistent and reliable. Occasionally we will use USPS or FedEx for shipping. If you prefer a different shipping method, please make note when placing your order and we will contact you for further shipping arrangements. Any cost difference will be applied to your total order.

 

Local Pickup

On occasion, we can arrange a local pickup in the Boone, North Carolina area. We do not have a retail store or regular office hours, but orders may be picked up at select locations. If you are interested in local pickup please email us to inquire about options. See our Contact Page for more information regarding office location and contact information.  

 

Special Orders

Looking for something in particular? Send us an email or reach out via Instagram (@LuxandLye), and let us know what you would like to see us make. We make no promises we can fill all special orders, but we are willing to try and accommodate you. Special batches require an 18-bar minimum purchase. 

 

Wholesale Inquiries

If you are interested in purchasing Lux & Lye LLC products at a wholesale price for resale in a retail environment email us at contact@luxandlye.com with your request or view our store via Faire: https://luxlyellc.faire.com